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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to how we handle your deposits, withdrawals, account access and the games you play.

Account eligibility depends on local lawAll deposits and withdrawals are verifiedLive support available seven days a week
dewachas Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Reach Our Team When You Have Questions

If any part of our Terms & Conditions is unclear, or if you need to discuss a specific policy rule applied to your account, we're here to walk you through it. Our support team handles policy questions through multiple channels, so you can reach us the way that works for you. Whether you're in Medan, Semarang or anywhere else in Indonesia, your question gets the same attention and thorough response.

Team online

Live Chat

Chat with our team directly in the app or on the site. Response times average under five minutes during business hours. Ask about any clause in your account agreement.

Email Support

Send policy questions to our support inbox and receive a detailed written reply within 24 hours. This creates a record of the response for your reference.

In-App Help Centre

Browse our policy FAQ and account guides inside the app. Search specific terms and find quick answers about deposits, withdrawals, account rules and player rights.

HOW WE PROTECT YOU

Security, Data Handling and Your Account Rights

We take data security seriously because your account information and transaction history belong to you.

Account Verification

Every withdrawal request triggers a verification step to confirm it's really you. We compare your withdrawal bank account to the one you registered with, protecting you from unauthorised transfers.

Data Retention

We keep your account history and transaction records for the duration of your membership plus seven years after closure for compliance purposes. You can request a copy of your data anytime.

Cookie Policy

We use functional cookies to keep you logged in, security cookies to prevent fraud, and analytics cookies to understand how the platform performs. You can disable non-essential cookies in your browser settings.

Payment Security

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end. We never store your full payment credentials — only a token that lets you reuse saved methods without re-entering them.

Account Closure Rights

You can close your account permanently at any time through the account settings menu. We'll securely delete all personal data within 30 days, except records legally required for compliance.

Request Changes

Want to update your registered email, phone number, or payment method? Use the account settings panel or contact support. Changes take effect immediately after verification.

Six Things Players Ask About Our Terms

Below are the questions we hear most often about how our Terms & Conditions apply to real account situations. Each answer links back to the relevant clause in the full policy and explains what it means for your day-to-day play and payments.

Yes, but with limits. You can update your email and phone number directly in account settings. Your full name can only be changed if you contact our support team with proof of identity — we do this to prevent fraud and keep your account and your payout method in sync.

Contact us immediately via live chat or email. We'll lock your account while you verify your identity. Once confirmed, we'll reset your password and review your account for unauthorised activity. Change your password to something only you know — never share it, even with support staff.

Deposit references depend on your payment method. DANA, OVO and GoPay typically allow single deposits up to five million rupiah; QRIS transfers may have daily caps set by your bank. Withdrawal limits reset daily and are listed in your account settings. Contact support if you need clarification.

Most withdrawals are processed within 24 hours. Actual arrival time depends on your bank — some credit funds in two to four hours, others take until the next business day. We'll notify you by email once we've processed your request. Check your bank's transaction history to confirm arrival.

Account violations can result in suspension or permanent closure. Common breaches include using multiple accounts, sharing credentials, or attempting to manipulate games. If your account is closed, we'll email you an explanation. You can appeal the decision by replying to that email; our team will review it within five business days.

No. We don't sell your personal information. We share data only with payment processors and licensed gaming authorities where local law requires it. You can opt out of marketing emails anytime through the email preference centre in your account. Your payment and betting history stays private.

The complete Terms & Conditions are displayed when you register and are always accessible via the footer link on our site and inside the app. You can also request a PDF copy from support. The version you agreed to at registration is saved in your account history.