Reference

Legal Framework Built Around Your Account

Q: How do I report a payment dispute or incorrect transaction?

Contact support@dewachas.xyz or open Account > Security > Report Dispute with the transaction ID, date, amount and reason. We investigate within five business days. If the dispute is valid, we reverse the transaction or process a refund to your registered DANA, OVO, GoPay or QRIS account.

When you open an account with dewachas, we keep clear terms about how your data flows, how your deposits and withdrawals move through DANA, OVO, GoPay and QRIS…

Account Registration & EligibilityPayment Security & VerificationData Handling & CookiesWithdrawal & Dispute TermsContact & Account Rights

Explore the Lobby Read FAQ

Terms That Govern Your Play on dewachas

dewachas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on dewachas is governed by our terms of service, which lay out eligibility, account conduct, deposit and withdrawal rules, and dispute resolution. Access and eligibility depend on local law. We collect minimal personal data — name, email, phone number tied to your DANA, OVO,

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GoPay or QRIS account — to verify your identity and process payments. All deposits and withdrawals are encrypted end-to-end. Withdrawals are verified within 24 hours and typically clear to your payment method within one business day. We retain account data for seven years after closure to
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comply with local financial regulations. If you have a dispute about a transaction, payout or account restriction, our support team can be reached via the channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

How to Contact Us About Legal or Account Issues

We keep multiple channels open so you can reach dewachas whenever a legal question, account restriction, data request or dispute surfaces. All requests are logged and tracked from first contact through resolution. Response times vary by channel, but we aim to reply to account-access requests within 48 hours and payment disputes within five business days.

Team online

Email Support

Send any legal, account or data request to [email protected]. Include your account number, the date of the transaction or issue, and a brief summary. We log all requests and respond within 48 hours.

Live Chat

Open your account on dewachas and tap the chat widget at bottom right. Our team is available 10 am to 10 pm Jakarta time, seven days a week. Start with a question about your account or a dispute.

Account Settings

Go to Account > Security > Legal Requests inside the lobby. You can submit a data-access request, ask about account closure, or view your data retention settings directly. All submissions are timestamped and tracked.

HOW WE HANDLE IT

Data, Security and Transparency in Your Account

We handle your legal rights through transparent processes. When you create an account, you choose how your data is used. We never sell personal information to third parties.

Data Access Requests

Submit a data-access request via Account > Security > Legal Requests, or email [email protected]. We'll compile your account history, transaction log and stored personal data within seven business days.

Encryption & Payment Security

All deposits via DANA, OVO, GoPay and QRIS are tokenized and encrypted. We never retain full payment credentials. Withdrawals are verified by a second system before they reach your account.

Account Deletion

Request permanent account closure in Account > Security > Close Account. Your data is retained for seven years for regulatory compliance, then deleted. Ongoing disputes or open withdrawals must be resolved before closure.

Two-Factor Authentication

Enable 2FA in Account > Security to protect your account from unauthorized access. You'll receive a one-time code via SMS to your registered phone number on login.

Cookie Preferences

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Disable cookies in your browser settings; some features may not work. You can clear cookies anytime.

Dispute Resolution

If a withdrawal fails or a transaction is disputed, contact [email protected] with the transaction ID and date. We investigate within five business days and respond with findings and next steps.

Answers to Your Legal and Account Questions

You must be of legal age in your region where local law permits. You'll provide your name, email, phone number and payment account (DANA, OVO, GoPay or QRIS). We verify your identity using your payment account details. Access and eligibility depend on local law. If verification fails, we'll notify you by email.

Go to Account > Security > Legal Requests and select Data Export. We'll compile your account history, transaction record, stored contact info and any linked payment accounts. The file is delivered to your registered email within seven business days as a downloadable CSV.

We retain your account data for seven years after closure to comply with local financial regulations and dispute resolution. Your password is deleted immediately. You can request accelerated deletion of non-essential fields by emailing [email protected] with your account number and closure date.

Deposits clear in under one minute after you confirm the transaction in your payment app. Your account balance updates instantly. If a deposit doesn't appear, check your payment app first, then contact [email protected] with the transaction reference and timestamp shown in your DANA, OVO, GoPay or QRIS history.

Withdrawals are verified within 24 hours. We check that the amount matches your account balance, the destination payment account is registered to you, and there are no open disputes. Once verified, the funds move to DANA, OVO, GoPay or QRIS within one business day. You'll receive a confirmation email with the transaction ID.

Yes. Go to Account > Security > Account Restrictions and select temporary pause (7 days to 6 months) or permanent closure. Temporary restrictions prevent login and gameplay but keep your account data intact. Permanent closure requires all open withdrawals to be resolved and is irreversible after 30 days.

Contact [email protected] or open Account > Security > Report Dispute with the transaction ID, date, amount and reason. We investigate within five business days. If the dispute is valid, we reverse the transaction or process a refund to your registered DANA, OVO, GoPay or QRIS account.

Legal Framework Built Around Your Account

How to Contact Us About Legal or Account Issues

Email Support

Live Chat

Account Settings

Data, Security and Transparency in Your Account

Data Access Requests

Encryption & Payment Security

Account Deletion

Two-Factor Authentication

Cookie Preferences

Dispute Resolution

Answers to Your Legal and Account Questions

01 Who can open an account on dewachas?

02 How do I request a copy of my personal data?

03 What happens to my data if I close my account?

04 How long do deposits via DANA, OVO, GoPay and QRIS usually take?

05 What is your withdrawal verification process?

06 Can I restrict my own account for legal or personal reasons?

07 How do I report a payment dispute or incorrect transaction?

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