Reference

Privacy Policy for Your dewachas Account

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect personal information to verify your identity, process withdrawals and keep your…

Data you controlTransparent collectionLocal law compliant
dewachas Privacy Policy for Your dewachas Account
GET IN TOUCH

Contact Us About Your Privacy

Team online

Email Support

Send privacy questions to our support team at [email protected]. We respond to requests about your personal data within seven business days.

In-Account Settings

Access your privacy preferences directly from your account dashboard under Settings. Update your contact details or view your data history anytime you log in.

Live Chat

Open live chat in the lobby Monday to Sunday, 09:00–22:00 Indonesia time, to ask about how your data is used or request account changes.

DATA PROTECTION STEPS

How We Protect Your Information

Encryption & Security

Your account password and payment details are encrypted with industry-standard TLS protocols. We do not store your full card or banking credentials on our servers; payment data is handled by trusted processors.

Cookie & Tracking Consent

We use cookies to keep you logged in and to remember your game preferences. When you first visit dewachas, we ask for your consent to place non-essential cookies for analytics and site performance.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain records for five years where local law permits, then securely delete them.

Access & Portability

You can request a copy of all your personal data held by dewachas. Contact our support team and we'll provide your information in a portable format within 14 days.

Third-Party Sharing

We share your name, email and banking details only with DANA, OVO, GoPay, QRIS and our payment processors to complete transactions. We do not share data with marketing partners or advertisers.

Policy Updates

If we change this privacy policy, we notify you by email at least 30 days in advance. Your continued use of your account after that date means you accept the updated terms.

Privacy Questions You May Have

When you close your account, we stop collecting new data and delete most personal details immediately. We keep transaction records and account history for five years where local law permits, then permanently remove them from our systems to comply with data retention rules.

Yes. Submit a data access request to [email protected] with your account email and we'll send you a complete copy of your personal data within 14 days. The file includes account history, wager records, payment information and any notes we hold on your profile.

Your banking credentials are transmitted directly to the payment processor—DANA, OVO, GoPay or QRIS—and we do not store the full details on our servers. Only our payment team sees the last four digits of your registered account for withdrawal verification purposes.

We use essential cookies to keep you logged in and to store your game preferences—such as your favourite table type or lobby layout. Non-essential cookies help us measure page performance and understand which games are most popular among players in Semarang and across Indonesia.

No. We never sell your personal information to marketers, data brokers or advertisers. Your data is used only to operate your account, process payments via DANA, OVO, GoPay and QRIS, prevent fraud, and improve the dewachas platform itself.

We comply with valid legal requests from law enforcement and regulatory bodies where local law permits. We do not voluntarily share player data with government agencies. If we receive a request, we notify you unless a court order prohibits us from doing so.

We retain your login timestamps and game activity logs for 24 months to help detect fraud and resolve disputes. Older records are archived and deleted annually. Your withdrawal and deposit records are kept for five years for financial compliance purposes.